Privacy Policy

Last updated: November 13, 2024

Introduction

Welcome to Bamboocha! Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, www.bamboocha.it (the “Website”), operated by Bamboocha (“we,” “us,” or “our”). We are committed to safeguarding your personal information and ensuring that your privacy is protected. This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

If you have any questions regarding our Privacy Policy, please contact us at bamboochawellness@gmail.com.

1. Information We Collect

We collect various types of personal information when you visit or use our Website, including:

  1. Personal Identification Information: Name, email address, mailing address, phone number, and other contact information you provide when you create an account, make a purchase, or sign up for our newsletter.
  2. Order Information: Information related to the wellness accessories you purchase, such as order details, billing and shipping address, and payment information (handled securely by our third-party payment processors).
  3. Usage Data: Information automatically collected as you interact with our Website, such as IP address, browser type, browsing history, and device information.
  4. Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience on our Website and to track Website usage.

2. How We Use Your Information

We use your personal information to:

  1. Process and Fulfill Orders: To process transactions, deliver products, and provide order confirmation and updates.
  2. Improve Our Website and Services: To enhance the user experience, develop new features, and improve our offerings.
  3. Customer Support: To respond to your inquiries, provide support, and handle any issues you encounter.
  4. Marketing Communications: To send you updates, newsletters, and promotional offers related to our products and services if you have opted-in to receive them. You may opt out at any time.
  5. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our policies.

3. Legal Basis for Processing Your Data

We process your data based on the following legal grounds under GDPR:

  1. Contractual Necessity: Processing is necessary to fulfill a contract with you, such as processing your order.
  2. Legitimate Interests: We process data to improve our Website and services, prevent fraud, and enhance the security of our platform.
  3. Consent: Where we rely on your consent to process personal data (e.g., for marketing emails), you may withdraw your consent at any time.
  4. Legal Obligations: To comply with applicable laws and regulatory requirements.

4. Data Sharing and Disclosure

We may share your personal information with:

  1. Service Providers: Trusted third parties who help us operate our Website, process payments, and deliver products. We ensure these providers comply with strict data protection standards.
  2. Legal and Regulatory Authorities: We may disclose your data if required by law or in response to a valid request by public authorities.
  3. Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. International Data Transfers

Bamboocha operates in Italy, and your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy, including the use of standard contractual clauses or other lawful transfer mechanisms.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights under GDPR

As an EU resident, you have the following rights regarding your personal data:

  1. Right to Access: You may request a copy of the personal data we hold about you.
  2. Right to Rectification: You have the right to correct any inaccurate or incomplete information.
  3. Right to Erasure: You may request that we delete your personal data under certain conditions.
  4. Right to Restriction of Processing: You can request that we limit the processing of your data.
  5. Right to Data Portability: You may request a copy of your data in a structured, commonly used format.
  6. Right to Object: You may object to the processing of your data in certain situations, including direct marketing.
  7. Right to Withdraw Consent: Where processing is based on your consent, you can withdraw your consent at any time.

To exercise your rights, please contact us at bamboochawellness@gmail.com. We will respond to your request within one month, in accordance with GDPR regulations.

8. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Our Website uses cookies to enhance your browsing experience, provide personalized content, and analyze Website usage. You can control your cookie preferences in your browser settings. For more details, please refer to our Cookie Policy.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the date of the last revision at the top. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Bamboocha
Email: bamboochawellness@gmail.com
Address: Via Pietro Nenni 20, 50054 Fucecchio FI, Italy

Thank you for trusting Bamboocha with your personal information. We are committed to protecting your privacy and ensuring a safe and enjoyable experience on our Website