Refund & Returns Policy

Last Updated: November 13, 2024

Thank you for shopping with Bamboocha. We are committed to ensuring that you are satisfied with our wellness accessories. If for any reason you are not completely satisfied, this Refunds and Returns Policy outlines the terms and conditions for returning a product, initiating a refund, and understanding any associated costs. Please read carefully to ensure a smooth and efficient return process.

1. Eligibility for Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • All product tags, labels, and accessories must be intact.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Items marked as final sale or clearance
  • Customized or personalized items (if applicable)
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

3. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact Us: Email our customer service team at bamboochawellness@gmail.com with your order number, item(s) you wish to return, and the reason for the return.
  2. Return Authorization: We will respond within 2 business days to confirm your eligibility for a return and provide instructions, including a Return Merchandise Authorization (RMA) number. Please do not send items back without an RMA number, as this may delay your return processing.
  3. Prepare Your Item: Pack the item securely in its original packaging, including all original accessories and documentation.
  4. Shipping: Ship the item to our return address at:Bamboocha
    Via Pietro Nenni 20
    50054 Fucecchio FI, ItalyCustomers are responsible for paying their own shipping costs for returning the item, unless the product was received damaged or defective. Shipping costs are non-refundable.

4. Return Shipping Costs and Fees

  • Customer-Paid Return Shipping: You will be responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).
  • Restocking Fee: In some cases, a restocking fee of up to 10% of the item’s price may apply for items that are not defective or damaged. This will be clearly communicated to you before you complete the return process.
  • Refund of Shipping Costs: Original shipping charges are non-refundable unless the return is due to a defect or error.

5. Refund Process and Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with signs of use or missing packaging).
  • Rejection of Refund: If your item does not meet the return eligibility criteria, we will contact you to discuss options. In some cases, the item may be returned to you at your cost.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at bamboochawellness@gmail.com with details of the issue and your order number. We will guide you through the exchange process.

7. Damaged or Defective Items

If your item arrived damaged or defective:

  • Please contact us within 7 days of receiving the item at bamboochawellness@gmail.com.
  • Include photos of the damage or defect along with your order details.
  • We will work with you to provide a replacement or process a full refund at no additional cost to you.

8. Gift Returns

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

9. Customer Support

For questions, concerns, or assistance with your return, please contact our customer support team. We’re here to help and will strive to make your experience as seamless as possible.

Contact Information
Email: bamboochawellness@gmail.com
Address: Via Pietro Nenni 20, 50054 Fucecchio FI, Italy

10. Changes to Our Refunds and Returns Policy

We reserve the right to modify this Refunds and Returns Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically for any updates.

Thank you for shopping with Bamboocha. We value your satisfaction and are committed to providing high-quality products and exceptional service.